Refund policy

Last updated November 2, 2026

The short version. The full plan is a digital product you get right away, so all sales are final. If your plan fails to generate or a technical problem on our side keeps you from getting it, we'll regenerate it or refund you.

All sales are final

Because your plan is written and delivered instantly, we don't offer refunds for change of mind, for disagreeing with a recommendation, or for not using the plan.

When we'll make it right

You were charged but your full plan didn't generate, didn't load, or was lost because of a problem on our side.
You were charged twice, or charged by mistake.

In those cases we'll regenerate your plan or refund you in full, your choice where both are possible.

How to ask

Email support@theframefix.com with the email you used at checkout, the date of purchase (your Stripe receipt has both) and what went wrong. We reply within 2 business days. Approved refunds go back to your original payment method through Stripe and usually show up in 5–10 business days.

Please talk to us first

If there's a problem, email us before disputing the charge with your bank. It's faster for you, and we're glad to help.