Privacy policy

Last updated November 2, 2026

Who we are

The Frame Fix (theframefix.com) is operated by The Frame Fix ("we", "us"), based in California. Questions: support@theframefix.com.

What we collect and why

• Your photos. A front selfie (required) and an outfit photo (optional). Used only to write your plan.
• Your answers. Age range, hair type, facial hair, skin type, style goal and budget. Used to write your plan and choose product picks.
• Your plan. The text of the plan written for you, kept as described below.
• Payment details. If you buy the full plan, Stripe collects your card details and email. We never see or store your full card number. We receive a payment reference so we can confirm the payment and unlock your plan.
• Basic technical data. Like any website, our host receives your IP address, browser type, approximate location (country and state) and the pages you request. We use it to keep the site secure, to limit how many plans can be made from one connection, and to apply the Illinois restriction.

We do not ask for your name, and we do not use cookies for advertising or tracking.

What happens to your photos

• Your browser shrinks the photo, then sends it over an encrypted connection to our server.
• Our server passes it to OpenAI, together with your answers, to write your plan. We do not write your photos to any disk, database, log or storage. When the request ends, they are gone from our server.
• OpenAI processes them under its API data terms. OpenAI does not use API data to train its models, and may keep it for up to 30 days to monitor for abuse before deleting it.
• We do not use your photo to identify you, recognize you, match you against other photos, or create a face template or faceprint. The only things read from it are general style details: your face shape, hair and skin as they appear, and your outfit.
• We don't sell, rent or share your photos with anyone else, and we don't use them for marketing or to train any AI.

Your plan

• When your plan is written, we store its text and your answers on our server under a random plan number. Your photos are not part of it.
• If you don't buy the full plan, we delete it after 30 days.
• If you buy it, we keep it for 12 months from your purchase so you can reopen it with your private link, then delete it.
• Your browser also keeps a copy (your plan, your private link and your checklist ticks) in its local storage on your device. You can clear it in your browser settings.
• You can ask us to delete your plan sooner by emailing support@theframefix.com with your private link.

Who we share data with

Only the service providers we need to run the site, each limited to its job:

• OpenAI: AI analysis of your photos and answers.
• Stripe: payments, receipts and fraud prevention.
• Cloudflare: hosting, storage of plan text, security and bot checks.

We may disclose information if the law requires it. We do not sell or "share" personal information as California law defines those words, and we have not done so in the past 12 months.

Sensitive information

Under some state laws, a face photo or information about your appearance can count as sensitive or biometric information. We use it only to provide the plan you asked for, we don't keep your photos, and we don't use them to identify anyone. You give your consent by checking the box before you upload. The Frame Fix is not available to residents of Illinois.

Age

The Frame Fix is for adults 18 and older. We do not knowingly collect information from anyone under 18. If you think a minor has used the service, contact us and we'll delete anything we hold.

Your California privacy rights

If you live in California, you have the right to know what personal information we collect and how we use it, to ask us to delete or correct it, to opt out of its sale or sharing (we don't sell or share it), to limit the use of sensitive information (we already use it only to provide the service), and to not be treated differently for using these rights. To make a request, email support@theframefix.com. We'll confirm your request and answer within 45 days. Stripe keeps payment records as the law requires.

Security

All traffic is encrypted. Our AI key and payment keys are kept on our server, never in your browser. Plans are stored under random numbers and open only with a private link. No system is perfectly secure, but we keep what we hold to the minimum.

Changes

If we change this policy, we'll update the date at the top. If a change affects how your photos are handled, we'll say so clearly on the site before it takes effect.

Contact

The Frame Fix · support@theframefix.com